Customer Service

Welcome to Nellai Mart’s customer service center. We are committed to providing you with the best shopping experience possible. Whether you have questions about our products, need assistance with your order, or want to share feedback, our customer support team is here to help.

Contact Information:

• Email: nellai.nammaoorukadai@gmail.com
• Phone Number:  +919363203236

Operating Hours:

Our customer service team is available to assist you during the following hours:

• Monday to Friday: 8.00 am to 6.00 pm
• Saturday: 8.00 am to 6.00 pm

Frequently Asked Questions (FAQs):

Here are answers to some common questions:

How do I place an order?

1. • You can place an order directly on our website by adding items to your cart and proceeding to checkout.

      

     What payment methods do you accept?

     • We accept [all accepted payment methods], including credit/debit cards, PayPal, etc.

        

       What is your return policy?

       • We offer a [insert return policy details, including timeframe and conditions] return policy. Please refer to our “Order & Return” page for more information.

Guidelines for Contacting Customer Support:

• Preferred Methods: We encourage you to contact us via email or live chat for faster response times. However, you can also reach us by phone during our operating hours.

Feedback and Complaint Resolution Procedures:

We value your feedback and are committed to resolving any issues you may encounter. If you have any feedback or complaints, please follow these steps:

• Submit Feedback: You can submit feedback through our website’s contact form, email, or live chat.

• Resolution Process: Our customer support team will review your feedback or complaint and work to resolve it promptly. We will keep you informed throughout the resolution process

• Escalation: If you are not satisfied with the resolution provided, you can escalate your concern to [insert escalation process, e.g., a supervisor or manager].